ANNOUNCEMENTS
***SANITARY SYSTEM ALERT!!! From the webpages of Cloroxprofessional.com, be
advised that Clorox disinfecting wipes ARE NOT FLUSHABLE and they cause costly
problems at the wastewater treatment plant. Please do your part to keep costs down
and rates lower by disposing of them properly. THANK YOU!
***RATE INCREASE NOTICE---Effective 10/01/08, water and sewer rates were increased by 5.2%. This increase is based upon the Consumer Price Index as recorded by the Bureau of Labor Statistics, all urban customers, US city average, water and sewer maintenance.
***The City of O’Fallon has completed a mass water meter change out in a conversion to AMR which stands for Automatic Meter Reading. Utilities use AMR as a way of improving customer service while reducing the cost of reading meters. This has afforded the City the ability to send out bills on a monthly rather than quarterly basis. The water meters are located in the ground at each property and have an ERT (Encoder-Receiver-Transmitter) on top of the meter lid that facilitates the radio reading. Please be careful around the water meter when mowing or doing other lawn maintenance to avoid damaging our equipment. Damaged water meter components are expensive to replace and can result in costly charges to the customer. If you have any questions, please call a customer service
representative at 624-4500 extension 1.
MISSION STATEMENT
It is the mission of the O’Fallon Water/Sewer Billing Division to serve the residents and businesses in the O’Fallon area in a competent, enthusiastic, and ethical manner.
The O’Fallon Water/Sewer Billing Division is located in the City Hall building in O’Fallon at 255 S. Lincoln Avenue, O’Fallon, Illinois. The office hours are Monday through Friday from 8 a.m. to 5 p.m.
WATER AND SEWER BILLING OFFICE TASKS
1. Answer questions about water and sewer accounts
2. Offer assistance with leak investigation
3. Provide free toilet dye strips to aid in discovering toilet leaks
4. Act as cashiers for city receipts
5. Phone system operators for all non-directed calls
6. Provide general information to callers and walk-ins
7. Process voters registration
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