ANNOUNCEMENTS
***SANITARY SYSTEM ALERT!!! From the webpages of Cloroxprofessional.com, be
advised that Clorox disinfecting wipes ARE NOT FLUSHABLE and they cause costly
problems at the wastewater treatment plant. Please do your part to keep costs down
and rates lower by disposing of them properly. THANK YOU!
***RATE INCREASE NOTICE---
Effective 10/01/09, water rates were increased by 7.2%. This increase is based upon the Consumer
Price Index as recorded by the Bureau of Labor Statistics, all urban customers, US city average, water and sewer maintenance.
Effective 07/01/09, sewer rates were increased.
MISSION STATEMENT
It is the mission of the O’Fallon Water/Sewer Billing Division to serve the residents and businesses in the O’Fallon area in a competent, enthusiastic, and ethical manner.
The O’Fallon Water/Sewer Billing Division is located in the City Hall building in O’Fallon at 255 S. Lincoln Avenue, O’Fallon, Illinois. The office hours are Monday through Friday from 8 a.m. to 5 p.m.
WATER AND SEWER BILLING OFFICE TASKS
1. Answer questions about water and sewer accounts
2. Offer assistance with leak investigation
3. Provide free toilet dye strips to aid in discovering toilet leaks
4. Act as cashiers for city receipts
5. Phone system operators for all non-directed calls
6. Provide general information to callers and walk-ins
7. Process voters registration
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