What is the average bill for an O’Fallon resident?
The O’Fallon Utility Billing Department does not keep demographics on its water customers. Therefore we use the EPA’s basis for an average. According to the EPA, the average household size is 3.5 persons and the average usage per person is 100 gallons per day. In accordance with this usage the average bill for a 30-day billing period would be as follows:
3.5 persons X 100 gallons X 30 days = 10500 gallons
Since water bills are calculated per 1,000 gallons, we round down to the nearest 1,000 gallons and the average bill for 10,000 gallons would be as follows:
3.5 persons X 100 gallons X 30 days = 10500 gallons
3.5 persons X 100 gallons X 30 days = 10500 gallons
2000 gallons X $5.43 (per 1000) = $10.86 water charges
6000 gallons X $6.03 (per 1000) = $36.18 water charges
2000 gallons X $5.57 (per 1000) = $11.14 water charges
(1000 X 5.71) + (9000 X 1.14) = $15.97 sewer use fee
10000 gallons X $6.28 (per 1000) = $62.80 sewer charges
Total Bill = $136.95 Per Month
The water usage rate shall be subject to increase effective on each annual anniversary, beginning October, 2004, based upon the annual increase in the Bureau of Labor Statistics, Consumer Price Index, All Urban Consumers, US City Average, Water and Sewer Maintenance, or comparable index if the same is no longer published, for the month of May.
***The water and sewer rate increase effective October, 2011 was 5.8%.
What is the average bill for a Fairview Heights resident?
The O’Fallon Utility Billing Department does not keep demographics on its water customers. Therefore we use the EPA’s basis for an average. According to the EPA, the average household size is 3.5 persons and the average usage per person is 100 gallons per day. In accordance with this usage the average bill for a 30-day billing period would be as follows:
3.5 persons X 100 gallons X 30 days = 10500 gallons
Since water bills are calculated per 1,000 gallons, we round down to the nearest 1,000 gallons and the average bill for 10,000 gallons would be as follows:
3.5 persons X 100 gallons X 30 days = 10500 gallons
2000 gallons X $6.67 (per 1000) = $13.34 water charges
5000 gallons X $7.36 (per 1000) = $44.16 water charges
2000 gallons X $6.82 (per 1000) = $13.64 water charges
8000 gallons X $0.19 (per 1000) = $1.52 surcharge
2000 gallons X $0.16 (per 1000) = $0.32 surcharge
Total Bill = $72.98 per Month
The water usage rate shall be subject to increase effective on each annual anniversary, beginning October, 2004, based upon the annual increase in the Bureau of Labor Statistics, Consumer Price Index, All Urban Consumers, US City Average, Water and Sewer Maintenance, or comparable index if the same is no longer published, for the month of May.
***The water rate increase effective October, 2011 was 5.8%
What is the average bill for an Unincorporated resident?
The O’Fallon Utility Billing Department does not keep demographics on its water customers. Therefore we use the EPA’s basis for an average. According to the EPA, the average household size is 3.5 persons and the average usage per person is 100 gallons per day. In accordance with this usage the average bill for a 30-day billing period would be as follows:
3.5 persons X 100 gallons X 30 days = 10500 gallons
Since water bills are calculated per 1,000 gallons, we round down to the nearest 1,000 gallons and the average bill for 10,000 gallons would be as follows:
3.5 persons X 100 gallons X 30 days = 10500 gallons
2000 gallons X $7.54 (per 1000) = $15.08 water charges
5000 gallons X $8.32 (per 1000) = $49.92 water charges
2000 gallons X $7.71 (per 1000) = $15.42 water charges
(1000 X 7.71) + (9000 X 1.54) = $21.57 sewer use fee
10000 gallons X $8.49 (per 1000) = $84.90 sewer charges
10000 gallons X $1.00 (per 1000) = $10.00 surcharge
Total Bill = $196.89 per Month
The water usage rate shall be subject to increase effective on each annual anniversary, beginning October, 2004, based upon the annual increase in the Bureau of Labor Statistics, Consumer Price Index, All Urban Consumers, US City Average, Water and Sewer Maintenance, or comparable index if the same is no longer published, for the month of May.
***The water rate increase effective October, 2011 was 5.8%
How do I determine if I have a leak?
If you receive a water/sewer bill that is higher than what you are used to receiving, there is a chance that you have some type of a leak. In an effort to assist customers in lowering their water bills, the City of O'Fallon is providing the following information along with free toilet dye test strips upon request.
1. The City of O'Fallon Water Division has found that 90% of all reported leaks or "water losses" are the result of a leaking toilet. A silent leak in your toilet can waste several thousand gallons of high quality water each year and place unnecessary demands on your sewer system. Usually you can not hear the leak because it runs slowly out of the tank.
2. How can you discover if your toilet leaks? The answer is simple. Just follow these easy steps and you'll know.
A. Lift off the lid from the toilet tank.
B. Place one toilet dye strip in the tank.
C. Do not flush or otherwise disturb the toilet for several hours. It is best to let the toilet sit overnight or during the day if no one is home.
D. At the end of the waiting period, observe the toilet bowl. If the color you placed into the tank shows up in the bowl, you have a leak.
3. How do you fix a leaking toilet? Most frequently, leaks in toilets are caused by defective flush valves. A flush valve is a flap or ball plunger device that acts as a stopper in the bottom of your toilet tank. After several years and many flushings, the stopper can be knocked out of shape or simply worn out. In order to save water and repair your toilet, see your hardware dealer or plumber and obtain an inexpensive and easy to install replacement valve or complete replacement kit.
***A portion of the above information was provided by the Illinois Interagency Water Management/Conservation Committee with funding from the Illinois Protection Agency.
If the dye strips show that there is not a toilet leak in your home, call our office to request a re-read of your meter and a leak check to help you to determine if the leak is in your service line or elsewhere in your home.
USE WATER WISELY!
I've just repaired a leak. Can I get an adjustment on my bill?
Leak rate adjustments are given to residents that have had a service line leak only. The definition of a service line leak for these purposes is a leak that occurred in the water line in the ground between the meter and the building. This leak must be repaired and verified by either the resident through plumbing bills or by our water service men.
If the leak is found to have been a service line leak and is verified as repaired by our department, a leak basis bill is calculated as follows:
An average consumption is calculated for the residence by using the customer's history. Then a bill is calculated based upon this average consumption. The customer is then also billed only water charges on the additional gallons of consumption based on the City's lowest water rates for that particular billing section. The consumer does not pay for sewer or surcharges on the additional or "leak" gallons of consumption.
The O'Fallon Water Division realizes that some bills may carry over to the next billing period; therefore, the limit for leak adjustments on the same leak is two billing periods.
Where can I drop my payment off?
A 24-hour drop box is located in the parking lot at the O'Fallon City Hall, 255 S. Lincoln Avenue, O'Fallon. The box is on a landscape island under a security light toward the back of the City Hall parking lot. The box is conveniently placed so that you may drive up and drop off the payment without ever leaving your vehicle.
What is the fee to switch water service to my name?
There is a fifty dollar new service charge that is assessed to your first water bill. This fee is a non-refundable charge.
What can I do to extend my payment’s due date?
For customers having problems meeting payment deadlines, the City offers payment plans. These payment plans are a benefit for the customer. They allow customers to retain their service in good faith providing a more convenient payment schedule. This payment plan is a form that can be filled out and signed at City Hall or can now be filled out online. To fill out the payment plan online, click here. If you call ahead in enough time prior to the disconnection date, we can fill out the form and mail it to your home address for signature. You must,
however, allow enough time for the form to arrive back in our office prior to the disconnection date. Please be advised that whatever method you choose to make the payment extension, all extensions must be confirmed and approved by a utility billing department employee.
What other methods of payment are accepted?
The City of O'Fallon Utility Billing Department offers many ways to pay your bill. Payments may be made by cash, check, or money order in our office, you can mail checks or money orders into our office, or place them in our drop box. Other additional services include paying with a credit card at http://www.illinoisepay.com/epay/GetSite?cmd=get&siteId=112, paying with a credit card via phone number at 1-877-ILLEPAY(455-3729), or you can sign a contract with our office to have the amount of the bill directly bank drafted from your savings or checking account.
If you are unable to come in for the contract, click here to print the form. Contact our office at 618-624-4500 for further questions.
How can I Start/Stop Service?
The O’Fallon Utility Billing Department provides Water and Sewer Service to most O’Fallon residents and some unincorporated areas, and also provides water service for most of Fairview Heights. In order to initiate or discontinue service, please call the office at 618-624-4500 and a representative will assist you. With technology rapidly changing, the water department plans to have this service available online in the future.
Do I get any relief of sewer charges for outdoor summer usage?
The O’Fallon Utility Billing Department recognizes that customers use more water during the summer months due to outdoor watering. The sewer averaging ordinance is a benefit given to relieve residential sewer customers of exorbitant summer bills due to heavy water usage. All residential sewer customers are given sewer averaging for the months of June, July, and August. A sewer average is calculated using the actual water consumption for the months of October through April. The water consumption for these 7 months is averaged and that average is the basis for the amount of sewer consumption billed for the months of June, July, and August. If the average consumption ends up being higher than the actual, the customer will be billed for the actual usage.
For new residences with no historical consumption data, the computer system will default 10,000 gallons as the basis for the average for sewer billing purposes.
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