Trash, Recycling, and Yard Waste Collection
Customer Service - 1-800-989-2783
Due to COVID-19:
- The Waste Management Customer Service Call Center is experiencing longer wait times than normal. Residents can also contact Waste Management via e-mail.
- Bulky item collection, including scheduled events and extra call in service for bulky items, such as large items outside the waste cart, is currently suspended. Bulky item collection will resume on May 11, 2020.
- Waste Management encourages residents to sign up for email and text alerts. Up-to-date service information is located on the Waste Management website.
The City of O’Fallon has a contract with Waste Management for residential trash, recycling and yard waste disposal services.
All trash, recycling, and yard waste should be ready for pick up by 6 a.m. on the day of collection. Collection will occur at the front curb line except in areas of the City where alleys exist. In these areas, collection will occur in the alley.
Since Waste Management will be using an automated truck to lift your carts, please ensure that all containers are placed at the curb or alley and that no vehicles are parked in front of your carts and carts are not placed in front of ,or near, your mailbox.
After contacting Waste Management and additional assistance is needed, please contact Greg Anderson - Administrative Services Coordinator at [email protected] or call 624-4500 Ext. 8724.